In fact, thanks to the developed computer systems are simplifying administrative procedures that previously had a great instructor-led component, which affects the mobility of workers. But at the same time, technology has also meant that mobility is also a feature of the users, since according to the 11th Report on the Sector insurer On Line in Spain conducted by Capgemini in April 2011 the insurance companies are aware that the trend to short-term users of mobile devices is the use these devices for recruitment and/or consultation of matters related to the provision of their insurance. In fact, 61.90% of insurers attaches importance to the appearance of the tablets smartphonesy. Higher is the percentage that these organizations granted to social networks, which reaches a 76,19%. These figures show that Internet does not yet have the potential that could have because although often referring to the prices on the web, the hiring continues performing in offices or by phone.
The figures show that ICT will continue to be a tool on the rise in this sector and essential to maintain a communication channel that is conducive to optimum management, maintenance and detection of possible problems, doubts or improvements in the contracted insurance. As discussed previously, one of the families of tools that all these insurance companies are incorporating from long ago, are the applications of document management is to improve processes management or generation of documents and documentary software vendors or other solutions that address large insurers seek to adapt to these new trends in mobility. Tool for internal use but if important new technologies of face to the relationship with the outside world, are not less when it comes to making improvements at the domestic level, since they have allowed to establish control, automation, as well as a better follow-up of the strategy, activity and results of the company. In this sense, in the chapter on funding for new technologies, insurance companies, as already mentioned, spend large sums of money to the development and acquisition of solutions that meet their needs.